Refund Policy

Refund Policy 

Returns & Exchanges At Costomloom, we take pride in the craftsmanship of our handwoven products.

Custom & Personalized Orders: Please note that all custom-branded products (including items with embroidery, leather deboss, or custom prints) are final sale. We cannot accept returns, exchanges, or provide refunds for customized items unless they arrive damaged or have a clear manufacturing defect. Reasoning: Custom items are made specifically to your specifications and cannot be resold.

Damaged or Defective Items: If your order arrives damaged, please contact us at postmaster@costomloom.com within 48 hours of delivery with photos of the issue. We will arrange a replacement or repair immediately.

Non-Custom Items: For ready-to-ship products without customization, we offer a 30-day return policy. Items must be unused, in their original packaging, and with all tags attached. Return shipping costs are the responsibility of the customer.